Salesforce Business Analyst

Salesforce Business Analyst

At FCS Financial, we’re more than a workplace, we’re OneTeam.  We believe in making a meaningful difference for our customers, our communities, and each other. Our team is committed to creating innovative solutions that enhance productivity and streamline processes.

About the Role:

We are seeking a detail‑oriented and collaborative Salesforce Business Systems Analyst to support and enhance our Salesforce environment and related business processes. This role combines business analysis, system configuration, documentation, and change management responsibilities. The ideal candidate is a strong communicator who can translate business needs into technical requirements and ensure high-quality Salesforce solutions.

Key Responsibilities:

• Configure Salesforce: flows, objects, page layouts, picklists, reports, dashboards, and permission sets. 
• Partner with stakeholders to gather requirements and document business needs. 
• Translate requirements into user stories, acceptance criteria, and process documentation. 
• Maintain and prioritize the Salesforce backlog with stakeholders and IS leadership. 
• Support change management planning and execution. 
• Collaborate with QA on test plans and assist with user testing and validation.

What We Offer:

• Competitive Salary: $75,000 - $110,000 with outstanding incentive opportunities linked to Association performance.
• Comprehensive Benefits: Health, dental, vision, and a standout 401(k) plan
• Flexible Work Environment: Hybrid options available within FCS Financial’s Loan Servicing Area
• Collaborative Culture: Work closely with Infrastructure, Data, and Platform teams to deliver impactful solutions
• Professional Growth: Opportunities to lead strategic initiatives and shape technology direction
  

What You Need

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience: 2+ years of related experience in Salesforce administration, analysis, or business system roles.
• Certifications Preferred: Salesforce Administrator Certification 
  

Technical Strengths & Skills:

• Working knowledge of Salesforce Apex, Visualforce, Lightning, and supporting Salesforce Azure environments
• Strong understanding of Microsoft software suites, connectivity, and general application server configuration
• Skilled in troubleshooting, communication, and systematic problem‑solving
• Able to work independently or collaboratively across cross‑functional teams with strong attention to detail
• Committed to maintaining the confidentiality, security, and integrity of systems and client data
  
  

This position is open until filled.

Candidates must reside in Missouri to be considered for the position.

Preferred office location is Jefferson City, MO.  All other Missouri FCS Financial Branch Locations will be considered.  

This position is classified as Exempt under the Fair Labor Standards Act.
 
Hybrid work environment and flexible work schedule will be considered based off the candidates' qualifications and needs. 

Department: Information Systems

Reports To: Team Leader, Business Analysis & Quality Assurance

Job Functions*

* Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties.  This job description is subject to change without notice.

Minimum Qualifications

• Bachelor’s degree in computer science, computer information systems or related degree
• 2 years related experience 
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

• Working knowledge of project coordination principles and practices
• Knowledge of formal project governance and resource management principles.
• General knowledge of software design and programming techniques
• Knowledge of current software quality assurance methodologies and tools
• Skill in planning and coordinating projects related to the implementation of technology solutions
• Skill in working as part of a team and collaborating with colleagues
• Skill in learning and applying new technologies
• Knowledge of software development processes and tools, including Agile
• Skill in analyzing, integrating and documenting business needs 
• Skill in analyzing current business processes and identifying and implementing opportunities for improvement
• Skill in training end users on software
• Oral and written communication skills sufficient to discuss a variety of job-related topics, and to effectively communicate complex topics to a variety of audiences
• Skill in listening and conveying awareness of a customer's problem or issue to find resolution
• Skill in analyzing complex technical data by using logic and quantitative reasoning
• Skill in prioritizing assignments to complete work in a timely manner
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in adapting to changing conditions and shifting priorities
• Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
  
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Human.Resources@myfcsfinancial.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
  
For more information about our commitment to equal employment opportunity, please click here.